FAQs
Orders and Shipping
We ship to and accept returns only within the following European Union countries:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, Romania, Slovakia, Slovenia, Spain, Sweden.
- The following are excluded:
Duty-free zones (such as Livigno, Campione d'Italia, Channel Islands, Gibraltar, Canary Islands, Vatican City, etc.),
as well as all countries not listed above.
Orders are prepared and shipped within 1–2 business days. Delivery typically occurs within 3–5 business days.
Delays may occur due to weather conditions, holidays, peak seasons, or incomplete shipping information.
No. For logistical reasons and to ensure product integrity, honey, wine, and clothing are shipped separately. You will receive a tracking code for each shipment.
Shipments are handled by UPS or Poste Italiane.
Shipping is free for orders equal to or over € 75.00.
For orders below € 75.00 we will charge you €4.90 within Italy, €14.90 within Europe.
Withdrawal, Returns and Refunds
You can request a withdrawal and/or a return within 30 days from the order delivery date.
You can submit your request directly from your account area or by clicking HERE.
Conditions for returning clothing items:
To be eligible for a full refund, the item must be returned in the same condition you received it: ✔ New, unworn (except for normal trying on for size), and unwashed.
✔ With the identification tag and seals still attached.
✔ Free from accidental damage.
✔ Free from signs of wear or accidental damage.
Food products:
Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is entirely excluded for food products that are liable to deteriorate or expire rapidly. For long-shelf-life food products, a withdrawal is permitted exclusively if the packaging and protective seals are completely intact and have not been opened.
Can I exchange an item?
We currently do not offer size or color exchanges. If you would like a different item, you can proceed with a withdrawal request for your current order and place a new order on our website.
Once the return has been received and verified, the refund will be processed within 14 business days.